RETURN  & REFUND POLICY

Last updated December 15, 2020

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or store credit. Please see below for more information on our return policy.

RETURNS 

All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

CANCELLATION

 Customer has freedom to cancel the order at any time, but we request customers to understand that cancellation of shipped orders will make loss of money and time for company. So please try to cancel orders before the products are shipped.

RETURN PROCESS

To return an item, please email customer service at support@mamous.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, mention the RAM number on the package by place the item securely in its original packaging and the return form provided, and mail your return to the following address:

TATTS INDIA PRIVATE LIMITED 

15-1-115, REVENUE WARD NO 9, GBC ROAD,  

PONNUR, ANDHRA PRADESH, INDIA 522124  

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least fifteen (15) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS    

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.         

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

9063656667 

support@mamous.com